Shipping & Returns

Shipping Policy

Our Commitment

We believe that a great shopping experience isn’t complete until your order is safely in your hands. We combine professional in-house logistics with clear, transparent timelines to ensure your peace of mind.

1. Delivery Within Warri

Flat Rate: Enjoy complimentary doorstep delivery for all orders within Warri (Effurun, Enerhen, Udu, and main city centers).

Speed: Orders placed before 5 PM are dispatched for delivery the next business day.

Reliability: You will receive an SMS/WhatsApp notification as soon as your order is out for delivery, so you know exactly when to expect your rider.

2. Nationwide Shipping

Rates: Shipping fees for locations outside Warri are calculated at checkout based on package weight and destination.

Timeline: We process all orders within 24 hours. Nationwide delivery is typically completed within 3–5 business days.

3. Operating Hours

Monday – Friday: 9:00 AM – 5:00 PM

Saturday: 12:00 PM – 5:00 PM

Sundays & Public Holidays: We are closed. Orders placed during these times will be processed on the next business day.

4. Our "Reliability Promise"

We hate delays as much as you do. In the rare event of a high-volume period that impacts our delivery speed, we will notify you immediately via phone or WhatsApp, offering you the option to keep your order or receive a full refund.

Quality Check: Every item is inspected and verified by our team before it is handed over to our riders for delivery.

Return & Exchange Policy

Nyomex Mall: The "Peace of Mind" Promise

At Nyomex Mall, your satisfaction is our priority. We source carefully, but if something isn't perfect, we are here to make it right.

1. Our 7-Day Guarantee

If you receive an item that is defective, damaged, or not as described, you have 7 days from the date of delivery to initiate a return or exchange.

2. Eligibility for Returns

To be eligible, the item must:

Be in the same condition as received (unused and in original packaging).

Have all tags, labels, or manuals intact.

Be accompanied by your order number (or receipt).

Note: Perishable food items (like fresh produce) should be inspected upon delivery. Any issues must be reported to the rider or our support line within 24 hours.

3. How to Start a Return

Don't worry about complex forms. We keep it simple:

Provide Proof: Send a photo or short video of the issue.

We Collect: We will schedule a rider to pick up the item from your doorstep at zero cost to you (for defective items).

Resolution: Once verified, you can choose between:

A Full Refund (processed back to your original payment method).

An Instant Exchange (we bring you a new, tested replacement).

Nyomex Store Credit (with an extra bonus added for the inconvenience).

4. Exceptions

Items on "Clearance Sale" are marked as Final Sale and are not eligible for returns.

Hygiene products (e.g., opened skincare or personal care items) cannot be returned once the seal is broken.